Doha | Qatar

Vodafone reaffirms commitment to hearing impaired community

Doha: Vodafone Qatar has reaffirmed its commitment to the deaf community on the International Day of Sign Languages that is celebrated annually across the world on September 23, as part of the International Week of the Deaf.

All Vodafone Qatar’s flagship stores are staffed with retail advisors able to communicate using sign language. Moreover, the company offers specialist services and rates for customers with special needs under its “Vodafone for All” programme.

Customers holding a valid special needs card from the Qatar Society for Rehabilitation of Special Needs (QSRSN) are offered a 50 percent discount on all Vodafone’s Unlimited 5G Postpaid Plans and 10 percent discount on selected handsets equipped with accessibility features and applications.

In 2019, the QSRSN delivered sign language training to Vodafone Qatar’s retail advisors in which they were taught the basic foundations of sign language in addition to customer service skills and telecom-related signs.

The advisors will also be receiving refresher training on a yearly basis to enhance their knowledge of this important communication tool for the deaf.

Khames Mohammed Al Naimi, Chief Human Resources Officer at Vodafone Qatar, said: “At Vodafone Qatar, we place great importance on all customers receiving a great experience and that includes our customers with disabilities. In keeping with this intent, and the “Inclusion for All” pillar of our corporate social responsibility framework, Vodafone affirms its commitment to the deaf community, ensuring that they and all vulnerable individuals have access to the services they need and are not left behind in the digital society.”

Source: The Peninsula


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